Please read the following Camera Wholesalers' policies and procedures for exchanges or returns:
Our shipping team makes every effort to prevent shipping damages. However, due to shipping factors beyond our control, damage may occur, in rare instances. If you think that this is indeed the case, please do not attempt to open it. Rather, please contact Camera Wholesalers' returns department and we will, in turn, instruct you as to the proper procedure to obtain an exchange. Please note that we exchange all defective shipments free of charge. However, refunds are still subject to a 20% restocking fee.
Cancellations requested and received by our shipping department before the order has shipped will be refunded less a minimal $5.00 charge due to credit card charges.
Cancellations requested after your order has shipped will require your refusal of delivery acceptance when the shipping carrier delivers. We will process your refund after your shipment has been returned to us. A nominal $10.00 charge will be deducted from the refund. Shipping charges will also not be credited in this case. Likewise, shipments which have had 3 delivery attempts without success and have been returned to us by the shipping carrier will also have the above charge deducted. Cancellations which are accepted when delivered are subject to a 20% restocking fee.
Other Returns (buyer remorse)
Shipment of product is as advertised in our catalog. Please inspect your shipment carefully to ensure that it meets your expectations upon receipt or your order. Should you find that the product does not meet your expectations or satisfaction, please contact us at once and tell us your concerns, so that we may make every effort to satisfy your purchase.
In the event that your issues cannot be resolved, you may return your order. Please follow the instructions below for the proper procedure.
You may exchange or return any item for a refund up to 14 days from the original purchase date. Exchanges are free of charge. Refunds are subject to a 20% restock fee.
Certain products are excluded from this policy and cannot be returned. Please note the list below for excluded products.
Products which are determined to have a manufacturer defect are excluded from the above list and can be returned for a new replacement. Orders which were damaged during shipment are likewise excluded and can be returned, for a replacement. Cell Phone Buyers are responsible for network, GSM band, and Carrier compatibility, including internet browsing, picture and text messaging functionality which are not guaranteed.All other products may be returned. However a 20% restocking fee will apply. Shipping costs are not refundable. Upon returning merchandise you will incur the full shipping amount even if you originally had free shipping or paid a promotional shipping price.All returns require RMA authorization. Returns sent without RMA authorization will be refused.Upon receipt and inspection of goods, Camera Wholesalers will credit your original credit card account.
- When original product and associated equipment and materials are not completely intact in original shipped condition.
- Products that come packaged in a plastic blister pack and has been torn or cut open.